One of our goals of this blog is to highlight developing case studies, so you can see how other government agencies and communicators are handling crisis and other situations as they unfold.
Today, in Chicago, the mayor's office is reacting to a crisis last week that left city train riders without help or instruction when the train stopped in a tunnel. According to an article in the Chicago Tribune, the mayor initially praised crews last week but now is demanding changes in how the city reacts to similar situations in the future.
From a PR perspective, what do you think of the mayor's reaction? Here's what the people of Chicago are saying in response to the Tribune article.