Tuesday, April 22, 2008

Case Study: Chicago Transit Crisis Reaction

One of our goals of this blog is to highlight developing case studies, so you can see how other government agencies and communicators are handling crisis and other situations as they unfold.

Today, in Chicago, the mayor's office is reacting to a crisis last week that left city train riders without help or instruction when the train stopped in a tunnel. According to an article in the Chicago Tribune, the mayor initially praised crews last week but now is demanding changes in how the city reacts to similar situations in the future.

From a PR perspective, what do you think of the mayor's reaction? Here's what the people of Chicago are saying in response to the Tribune article.

2 comments:

Anonymous said...

Really, the question to ask here is why do government agencies, and that includes top executives and public information types, so often wait for a crisis to take place before they begin dealing with issues like this? Was there a formal outreach program to the citizens of Chicago? Were there signs in the subway stations relating the most important information to remember when faced with a situation like this? Seems to me, just as an average citizen, agencies are constantly in a reactive mode, rather than preparing and educating people about such situations. -- YAP

Anonymous said...

Totally agree with the previous comment. Government always seems to be reacting and not taking the proper steps to educate the public. It's not rocket science-but it does take leadership. I continue to be concerned about that I, much less the general public, know what to do in case of another terrorist attack on a government building, mass transit, or our infrastructure. Leadership has frequent exercises in this area, but not the rank and file, and certainly not the public. Where's the concern? Oh, I forgot, we'll react to it when it happens.